Privacy Policy for TheLivery LLC
Effective Date: April 22, 2026
Last Updated: May 13, 2026
1. Introduction
TheLivery LLC ("TheLivery," "we," "our," or "us") operates a technology-enabled delivery and logistics platform that connects customers, vendors, and independent delivery drivers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
a. Personal Information
We may collect personal information including:
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Account login credentials
- Profile information for vendors and drivers
b. Transaction Information
We may collect information related to transactions and orders, including:
- Order details and purchase history
- Payment transaction information
- Delivery instructions and preferences
Payment information is securely processed through trusted third-party payment providers.
c. Location Information
We may collect location information to improve delivery accuracy and operational efficiency, including:
- Real-time GPS location for drivers
- Approximate location information for customers
d. Device and Usage Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Website and application usage activity
e. Vendor and Driver Information
For vendors and delivery drivers, we may collect:
- Business information
- Driver license details
- Vehicle information
- Insurance details
- Background verification information where permitted by law
3. How We Use Information
We use collected information to:
- Process and manage orders and deliveries
- Provide customer support
- Facilitate payments and transactions
- Send account notifications and updates
- Send verification codes and delivery alerts
- Improve website performance and user experience
- Enhance security and fraud prevention
- Comply with legal and regulatory obligations
- Communicate service announcements and promotional offers
4. How We Share Information
We may share information with:
a. Vendors and Delivery Drivers
Information necessary to fulfill orders and complete deliveries may be shared with participating vendors and delivery personnel.
b. Service Providers
We may share information with trusted third-party service providers that support our operations, including:
- Payment processors
- Cloud hosting providers
- Analytics providers
- Messaging and communication platforms
- Customer support tools
These providers are authorized to use information only as necessary to perform services on our behalf.
c. Legal Compliance
We may disclose information when required by law or when necessary to protect our legal rights, users, platform, or public safety.
d. Business Transactions
Information may be transferred in connection with a merger, acquisition, financing, or sale of company assets.
We do not sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, messaging providers, or payment processors, is permitted only as necessary to provide our services.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to:
- Remember user preferences
- Improve website functionality
- Analyze traffic and platform usage
- Enhance user experience
Users may control cookie settings through their browser preferences.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:
- Access personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Opt out of certain data uses
- Restrict certain processing activities
To exercise privacy rights, contact us at support@theliveryz.com.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain business operations
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
9. SMS Communications and Consent
Customers may voluntarily opt in to receive SMS communications from TheLivery through account registration, order placement, website forms, promotional campaigns, or other consent methods. By opting in, users agree to receive SMS messages related to:
- Delivery updates
- Order notifications
- Account alerts
- Verification codes (OTP)
- Customer support communications
- Promotional and marketing messages where consent is provided
Message frequency may vary. Message and data rates may apply. Users may opt out of SMS communications at any time by replying STOP to any message received. For assistance, users may reply HELP or contact support at support@theliveryz.com. Consent to receive SMS messages is not required as a condition of purchasing goods or services.
10. Children's Privacy
TheLivery does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
11. Third-Party Websites and Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites or services.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: TheLivery LLC Email: support@theliveryz.com Website: https://www.theliveryz.com Address: 12595 Citadel Rock, San Antonio, TX 78254
By using the TheLivery platform, you agree to the practices described in this Privacy Policy.